90xo Privacy Policy

Introduction

90xo operates as an online gaming platform serving players in Bangladesh, offering cricket betting, live casino games, slots, crash games, and arcade titles. We understand that your privacy matters, and this Privacy Policy sets out the principles and practices we follow in handling your personal data in a transparent, responsible manner.

By registering an account and using the 90xo platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact our support team to close your account.

1. Information We Collect

When you create an account with 90xo or interact with our platform, we collect certain categories of information. This data is necessary to deliver a safe, compliant, and personalised gaming experience to players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond.

• Identity information: full name, date of birth, and nationality as provided during registration.
• Contact details: email address and mobile phone number used for account communications.
• Financial information: transaction records including deposit and withdrawal amounts processed via bKash, Nagad, Rocket, or Upay, as well as bank transfer references from Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank.
• Technical data: IP address, device type, operating system, browser type, and session activity logs collected automatically when you access the platform.
• Verification documents: copies of national ID (NID), passport, or other government-issued identification required for KYC compliance and responsible gaming checks.

We collect this information directly from you at registration, during transactions, and through automated technical processes as you navigate the platform. We do not collect sensitive data categories such as religious affiliation, political opinions, or health records.

2. How We Use Your Information

The data we collect from 90xo players is used solely for the following legitimate purposes. We do not use your information for any purpose that conflicts with this policy.

• Account management: to create, verify, and maintain your 90xo player account and ensure you can access all platform features securely.
• Transaction processing: to handle deposits and withdrawals through supported Bangladeshi payment channels including bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and any form of abuse of the 90xo platform.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner via our support email.
• Responsible gaming compliance: to monitor gaming behaviour, enforce deposit limits, apply cool-off periods, and support our commitment to responsible gaming for all Bangladesh players aged 21 and above.
• Service improvements and analytics: to analyse aggregated, anonymised usage patterns and improve the quality, performance, and range of games and features available on the platform.

3. Payment Information and Financial Data

When you make a deposit or request a withdrawal on the 90xo platform, your payment details are processed through secure payment gateways. We work with established Bangladeshi payment providers — bKash, Nagad, Rocket, and Upay — as well as select bank partners. All payment data transmitted between your device and our platform is protected by SSL encryption.

We retain transaction records for a minimum period as required for financial compliance and dispute resolution. Full payment card details, mobile banking PINs, and account passwords are never stored on our servers in plain text. We do not share your financial data with any third party for marketing, advertising, or profiling purposes.

4. Disclosure of Your Information

90xo does not sell, rent, or commercially share your personal data. We may, however, disclose limited data to specific categories of third parties under strictly controlled conditions:

• Service providers: third-party companies that assist us in operating the platform — such as payment processors, KYC verification services, and cloud hosting providers — receive only the minimum data necessary to perform their contracted function and are bound by strict data processing agreements.
• Legal and regulatory obligations: we may disclose your data when required to do so by applicable law, regulation, court order, or legitimate request from competent authorities investigating fraud, financial crime, or other unlawful activity.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity under equivalent privacy protections. You will be notified of any such transfer.

Beyond these specific circumstances, your data will not be shared with any other third party without your prior explicit consent.

5. Data Security

We take the security of your personal data seriously. The 90xo platform employs industry-standard technical and organisational security measures, including SSL/TLS encryption for all data in transit, firewalled server infrastructure, role-based internal access controls, and regular security audits to identify and address vulnerabilities.

While we strive to protect your data using all reasonable means, no internet-based system is completely immune to risk. In the event of a data breach that materially affects your rights, we will notify affected users promptly and take corrective action without delay. You can also protect yourself by choosing a strong, unique password for your 90xo account and not sharing your login credentials with anyone.

6. Cookies and Tracking Technologies

90xo uses cookies and similar tracking technologies to ensure the proper functioning of our platform and to understand how players interact with our services. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function, including session management, login state, and security tokens. These cannot be disabled without disrupting your access to the platform.
• Analytics cookies: used to collect anonymised data about how players navigate the site, which pages are visited most, and how long sessions last. This helps us improve platform performance and content.
• Preference cookies: used to remember your language settings, display preferences, and similar customisations so your experience remains consistent between sessions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit some functionality of the 90xo platform. We do not use advertising or third-party tracking cookies.

7. Data Retention

We retain your personal data for as long as your 90xo account remains active and for a reasonable period thereafter as required to meet our legal, compliance, and financial record-keeping obligations. Specifically, transaction data and KYC documentation may be retained for a minimum of five years following the closure of your account, in line with standard financial compliance requirements applicable in Bangladesh.

Once the applicable retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or irreversibly anonymise the information. If you close your account voluntarily, you may contact our support team to confirm which data we are legally required to retain and for how long.

8. Your Rights as a Player

As a registered player on 90xo, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request.

• Right of access: you may request a copy of the personal data we hold about you, including a summary of how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right of erasure: in certain circumstances you may request the deletion of your personal data, subject to our legal retention obligations described in Section 7 above.
• Right to restrict processing: you may ask us to pause the use of your data in certain situations, for example while a rectification request is being resolved.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.

We aim to respond to all data rights requests within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

9. Third-Party Services and Game Providers

The 90xo platform integrates games and services from reputable third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect limited technical data — such as device identifiers and gameplay session data — directly through their game clients in order to deliver their services and maintain game integrity. Each provider operates under its own privacy framework, and their data handling practices are independent of 90xo's.

90xo is not responsible for the privacy practices of third-party game providers or any external websites that may be referenced in promotional materials. We encourage you to review the privacy policies of any third-party service you interact with. We do not link to external websites from our platform content, but if you independently navigate to a provider's website, their separate privacy policy will govern that interaction.

10. Age Restriction and Player Eligibility

The 90xo platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all players are required to confirm their age and provide identity verification documents. If we discover that an account has been opened by a person under the age of 21, we will immediately suspend the account, reverse any transactions where possible, and securely delete all associated personal data.

If you are a parent or guardian and believe that a minor has registered on the 90xo platform using false age information, please contact us immediately at [email protected] so that we can take prompt action to close the account and remove all associated data.

11. Changes to This Privacy Policy

90xo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable regulations, or operational requirements. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notice.

Your continued use of the 90xo platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information. The current version of this policy always supersedes all previous versions.